Xceleran has talented Bookkeeping and Accounting Staff to help nearly all Companies use Business Process Outsourcing (“BPO”) to drive their business to more profitability. Our excellent staff will be responsible for all of your routine transactions to help your business maintain strong fiduciary controls. We will perform the basics while minimizing time and expenses. We recommend Cloud-based Accounting Software from Intuit: QuickBooks Online. While our staff has expertise in the Software, your Company naturally maintains all the administrative controls over the Software. Delegate any portion of the internal Bookkeeping and Accounting operation or allow Xceleran to take over the entire Bookkeeping and Accounting Process. We have the talent all the way up to CPA’s with Audit Experience or down to the basics of Bookkeeping and all at costs that are highly efficient.
Therefore, our BPO Services are partially powered by Aloware
Our Dialer supports 3 modes: Preview for manual dialing, Progressive for fast sales reps, and Predictive for campaign-style calling. All of this is managed with our easy-to-use interface which includes controls for both agents and managers.
Make use of these dialer modes to increase your team’s performance while ensuring every call is trackable and personal.
Our easy-to-understand visual analytics gives you all the data you need to make the right decisions. Filter by team or agent or date and set custom KPIs for your team to aim for and achieve.
Designed to help you offer exceptional customer service, our dashboard always monitors the outcome of calls, disposition codes, and key metrics to help you optimize every step of your workflow.
Create queues and IVRs and utilize callbacks, hold positions in queues, and the option to text on every call. Our powerful technology reduces customer wait times and increases agent response rates and efficiency.
In order to price out BPO Services for a Virtual Administrative Assistant or Call Center Representative, it’s critical to dive into all the factors for a client.
After we review the criteria with a client, we can price out the roles. The ranges are from $5/hour to $25/hour.
Custom call answering solutions available. Give us a call! 866-966-6111 Unsure of how many minutes you’ll need? Questions about our secure and easy set-up? Do you think you’ll need more users? We can help!